General Terms and Conditions

Oliemeesters B.V. · version 2.1

Introduction

Below you will find the General Terms and Conditions of Oliemeesters B.V. These apply as soon as you use our Website or place an order. They contain important information for you as a buyer. Please read them carefully. We recommend that you save or print these terms and conditions so that you can refer to them later.

Safety warning

Working with essential oils, vegetable oils, fats and waxes involves risks. Incorrect use or application may cause serious harm to health. We expect every customer to read our safety instructions, disclaimer, allergen list, safety data sheets (SDS) and product data sheets (PDS) for each product before purchasing and before use. See Article A7.

Definitions

PART A — General (applies to all customers)

Article A1. Applicability

A1.1. These General Terms and Conditions and the associated Terms of Use apply to all offers, Agreements and deliveries by Oliemeesters B.V., unless expressly agreed otherwise in writing.

A1.2. Terms and conditions of the Customer that deviate from or do not appear in these General Terms and Conditions shall bind Oliemeesters B.V. only if and to the extent that they have been expressly accepted in writing by Oliemeesters B.V.

A1.3. If specific product or service terms also apply in addition to these General Terms and Conditions, those terms apply as well. In the event of a conflict, a Consumer may always invoke the provision most favorable to them.

A1.4. These General Terms and Conditions are made available to the Customer electronically before or upon entering into the Agreement, in a manner that enables storage and subsequent consultation. The Customer actively accepts these terms during the ordering process. For each order, the version of these General Terms and Conditions that applied is recorded.

Article A2. Prices and information

A2.1. Prices on the Website are displayed both excluding and including VAT. The total amount shown in the final step of the ordering process determines the Agreement.

A2.2. Shipping costs, any surcharges and taxes are clearly displayed in the ordering process before the order is completed. Current shipping rates and conditions can be found on our shipping page.

A2.3. The Website’s content has been compiled with the utmost care. However, Oliemeesters B.V. cannot guarantee that all information is correct and complete at all times. All prices and other information are subject to obvious programming and typographical errors.

A2.4. Oliemeesters B.V. is not responsible for colour deviations resulting from screen quality.

A2.5. Natural products are subject to natural variation. Colour, odour, viscosity, and composition may vary slightly by harvest and batch. Cloudiness, flocculation, or (partial) solidification at lower temperatures is also normal behaviour for many natural oils. This does not constitute a defect. The specifications in the product data sheet (PDS) and batch report (COA) shall prevail.

Article A3. Formation of the Agreement

A3.1. The Agreement is concluded when the Customer accepts Oliemeesters B.V.’s offer and complies with the conditions set out therein.

A3.2. In the event of electronic acceptance, Oliemeesters B.V. shall promptly confirm receipt thereof electronically.

A3.3. If it becomes apparent when or after entering into the Agreement that the Customer has provided incorrect information, Oliemeesters B.V. has the right to fulfil its obligations only after receiving the correct information.

A3.4. Within the limits of the law, Oliemeesters B.V. may investigate whether the Customer can meet their payment obligations and all other facts and factors relevant to responsibly entering into the Agreement. Based on this investigation, Oliemeesters B.V. is entitled to refuse an order or request, stating its reasons, or to impose special conditions, such as advance payment.

A3.5. Oliemeesters B.V. may refuse or limit orders if the nature, quantity, or destination of the order gives cause to do so, for example if misuse of the Products is suspected.

Article A4. Account and Registration

A4.1. Registration is required to view the safety data sheets (SDS), product data sheets (PDS), and certificates of analysis (COA) in the customer account. These documents are also available free of charge and without registration via the documentation page and by email upon first request.

A4.2. During registration, the Customer chooses a username and password. The Customer is responsible for choosing a sufficiently secure password.

A4.3. The Customer shall keep their login details strictly confidential. Oliemeesters B.V. is not liable for misuse of login details and may assume that a Customer who logs in is indeed that Customer. Everything done through the Customer’s account falls under the Customer’s responsibility and risk.

A4.4. If the Customer suspects that their login details have fallen into the hands of unauthorized persons, they must change their password as soon as possible and notify Oliemeesters B.V. thereof.

Article A5. Delivery and performance

A5.1. Orders are generally dispatched within one to five business days, insofar as reasonably possible and unless otherwise agreed in writing with the Customer.

A5.2. Oliemeesters B.V. is entitled to engage third parties in the performance of the Agreement.

A5.3. If, unexpectedly, delivery cannot be made within the stated period, it will in any event be made within 30 days of the order. If that is also not possible, the Customer may terminate the Agreement free of charge.

A5.4. If Oliemeesters B.V. cannot deliver within the agreed period, it will notify the Customer. The Customer may then agree to a new delivery date or terminate the Agreement free of charge.

A5.5. Oliemeesters B.V. requests that the Customer inspect the delivered Products immediately upon receipt and report any defects found in writing as soon as possible. The complaint period under Article B2 applies to Consumers, and that under Article C8 applies to Business Customers.

A5.6. The transfer of risk is governed by Article B5 for Consumers and Article C6 for Business Customers.

A5.7. If an ordered Product is no longer available, Oliemeesters B.V. is entitled to supply a similar Product of similar quality. In that case, the Customer is entitled to terminate the Agreement free of charge and return the Product free of charge.

Article A6. Payment (general)

A6.1. The Customer makes payments using the payment methods offered during the ordering process. Oliemeesters B.V. is free to choose the payment methods offered; these may change from time to time.

A6.2. The consequences of late payment are governed by Article B4 for Consumers and Articles C3 and C4 for Business Customers.

Article A7. Applications, quality grades, safety, and documentation

A7.1. Oliemeesters B.V. offers Products in various quality grades. The product page indicates which grade or grades are available for each Product:

• Cosmetic grade: analyzed and approved for cosmetic use.
• Food grade: analyzed and approved for use in food products.

A7.2. Each grade has its own item number. The Customer selects the grade on the product page. A product data sheet (PDS), a safety data sheet (SDS), and a batch-specific certificate of analysis (COA) are available for each grade.

A7.3. Before purchasing and before use, the Customer must determine whether the selected grade is suitable and permitted for the intended application. A Product in cosmetic grade is not intended for use in food products, and vice versa. Oliemeesters B.V. is not liable for damage resulting from using a Product outside the grade for which it has been approved.

A7.4. Incorrect application or improper use of the Products may cause serious harm to health. Before use, the Customer is required to obtain information through:

• the safety instructions (page “Safety Instructions and Disclaimer”);
• the disclaimer with additional safety instructions;
• the list of allergens in essential oils;
• the SDS and PDS for the Product concerned and the relevant grade.

A7.5. Essential oils are concentrated substances. They are not intended for undiluted use on the skin, for use by or near children without expert supervision, or for medical purposes. Oliemeesters B.V. makes no medical claims and provides no medical, therapeutic or nutritional advice.

A7.6. If the Customer cannot find a required document, the Customer must contact Oliemeesters B.V. before use. Oliemeesters B.V. shall not be liable if the Customer processes a Product without having the corresponding safety documentation.

A7.7. Certificates of Analysis (COA) are batch-specific. The COA for the delivered batch will be provided after the order. Upon request, a COA for a recent batch may be shared in advance for indicative purposes.

A7.8. The Products must be stored in a cool, dry and dark place in the closed original packaging. The stated shelf life applies only to unopened packaging and proper storage.

Article A8. Complaints Procedure

A8.1. If the Customer has a complaint about a Product or Oliemeesters B.V.’s services, the Customer may submit it by telephone, email or post. See the contact details at the end of these terms and conditions.

A8.2. Oliemeesters B.V. shall respond as soon as possible and in any event within 5 business days of receiving the complaint. If a substantive or final response is not yet possible, Oliemeesters B.V. shall confirm receipt of the complaint within that period and provide an indication of the timeframe within which it expects to provide a substantive response.

A8.3. If the complaint concerns a potential safety or health risk, including an incorrect label, the Customer shall immediately contact Oliemeesters B.V. and cease using and further processing the Product concerned.

Article A9. Force Majeure

A9.1. Oliemeesters B.V. shall not be required to perform any obligation if prevented from doing so by force majeure.

A9.2. Force majeure shall in any event include: crop failure, harvest failure or scarcity of raw materials, failure or non-performance by suppliers, growers or producers, transport and distribution disruptions, strikes, fire, flooding, power or telecommunications outages, cyberattacks, epidemics, war, government measures, import or export restrictions, and any other circumstance beyond Oliemeesters B.V.’s control.

A9.3. If the force majeure situation lasts longer than 60 days, either party shall be entitled to terminate the Agreement in writing without being required to compensate for any damage. Amounts already paid in advance for Products not delivered shall be refunded.

A9.4. In the event of force majeure, Oliemeesters B.V. shall not be liable to compensate the Customer for any resulting damage.

Article A10. Personal data

A10.1. Oliemeesters B.V. processes the Customer’s personal data in accordance with the privacy statement published on the Website.

Article A11. Intellectual property

A11.1. All intellectual property rights in the Website, texts, photographs, product descriptions, documentation, and the Oliemeesters B.V. trademark belong to Oliemeesters B.V. Their use is not permitted without prior written consent, except for the use of SDS, PDS, and COA documents for the Customer’s own business operations and legal obligations.

Article A12. Amendments to these terms and conditions

A12.1. Oliemeesters B.V. is entitled to amend these General Terms and Conditions. Each Agreement shall be governed by the version in effect at the time the order was placed. The current version and version number are always available on the Website.

Article A13. Final provisions

A13.1. The Agreement shall be governed by Dutch law.

A13.2. Unless mandatory law provides otherwise, all disputes shall be submitted to the competent Dutch court in the district where Oliemeesters B.V. is established.

A13.3. If any provision of these General Terms and Conditions is null and void or voidable, this shall not affect the validity of the remaining provisions. In that case, the parties shall establish a replacement provision that aligns as closely as possible with the intent of the original provision.

A13.4. In these General Terms and Conditions, “in writing” also includes communication by email, provided that the identity of the sender and the integrity of the message are sufficiently established.

A13.5. The Dutch text of these General Terms and Conditions shall prevail. In the event of discrepancies with a translation, the Dutch version shall prevail.

PART B — Additional provisions for Consumers

This section applies exclusively to Customers who are not acting in the course of a profession or business.

Article B1. Right of withdrawal

B1.1. The Consumer has the right to terminate the distance contract within 14 days of receiving the Product without giving any reasons.

B1.2. The period begins on the day after the Consumer, or a third party designated in advance by the Consumer who is not the carrier, has received the Product. For an order of multiple Products: the day on which the last Product is received. For delivery in several shipments or parts: the day on which the last shipment or the last part is received. For an Agreement for regular delivery over a specified period: the day on which the first Product is received.

B1.3. The direct costs of returning the Product are borne by the Consumer. However, if the return is due to an error by Oliemeesters B.V., such as a wrongly delivered, damaged, or defective Product, Oliemeesters B.V. will bear the return shipping costs. Shipping costs paid by the Consumer for delivery to them will be refunded when the entire order is returned, up to the rate of the cheapest standard delivery.

B1.4. During the withdrawal period, the Consumer must handle the Product and packaging with care. The Consumer may unpack and handle the Product only to the extent necessary to establish its nature and characteristics, as they would be permitted to do in a store.

B1.5. Exception — sealed Products. The right of withdrawal expires for Products supplied sealed for reasons of health protection or hygiene if the seal is broken after delivery. Oliemeesters B.V.'s Products are supplied sealed. If the seal on the cap or packaging has been broken, the Product cannot be returned.

B1.6. The Consumer is liable for any depreciation resulting from handling the Product in a manner that exceeds what is permitted under B1.4.

B1.7. The Consumer cancels the Agreement by completing and submitting the model withdrawal form, or by clearly notifying Oliemeesters B.V. in another unequivocal manner that they are cancelling the purchase. The model withdrawal form is available as a separate appendix to these terms and can be downloaded from the Website. Oliemeesters B.V. will confirm receipt of a digital notification. After providing notification, the Consumer has a further 14 days to return the Product.

B1.8. Return address: Oliemeesters B.V., Attn: Returns, Amersfoortseweg 30-26, 3751 LK Bunschoten.

B1.9. Any amounts already paid will be refunded no later than 14 days after cancellation, using the same payment method the Consumer used for the payment. Oliemeesters B.V. may wait with the refund until it has received the Product or until the Consumer demonstrates that they have returned the Product, whichever occurs first.

Article B2. Conformity, Statutory Warranty and Complaint Period

B2.1. Oliemeesters B.V. warrants that the Products comply with the Agreement, the specifications stated in the offer, reasonable requirements of soundness and usability, and the statutory provisions applicable at the time the Agreement is concluded.

B2.2. Oliemeesters B.V. requests that the Consumer inspect the Product immediately upon receipt for visible defects, such as leakage, a broken seal, an incorrect label, an incorrectly delivered Product or an expiry date that has already passed.

B2.3. If the Consumer discovers a defect, they must notify Oliemeesters B.V. within a reasonable period after discovery. A notification made within two months of discovery will in any event be considered timely.

B2.4. Notwithstanding B2.3, the Consumer must immediately report any potential health or safety risk and cease using the Product immediately.

B2.5. If Oliemeesters B.V. considers the complaint to be justified, the Product will, in consultation, be repaired, replaced or refunded.

B2.6. There is no defect in the event of natural variation in colour, odour, viscosity or composition, or in the event of cloudiness, flocculation or solidification caused by temperature, or quality loss resulting from improper storage or use after the expiry date. See Articles A2.5 and A7.8.

Article B3. Liability to Consumers

B3.1. The statutory liability regime applies to Consumers. The limitations in Article C13 do not apply to Consumers.

B3.2. Oliemeesters B.V. is not liable for damage resulting from the use or application of the Products in breach of the safety instructions, the SDS, the PDS, or the grade and application stated on the Website.

Article B4. Payment and Collection Costs

B4.1. If the Consumer fails to meet their payment obligation on time, Oliemeesters B.V. will notify them of the late payment and grant them a period of 14 days to make the payment. If payment is still not made within that period, the Consumer will owe statutory interest on the outstanding amount, and Oliemeesters B.V. will be entitled to charge extrajudicial collection costs. These costs amount to a maximum of 15% of the first € 2,500, 10% of the following € 2,500 and 5% of the next € 5,000, with a minimum of € 40.

Article B5. Transfer of Risk for Consumers

B5.1. The risk of damage to or loss of the Product passes to the Consumer only when the Product has been received by or on behalf of the Consumer. Until that time, Oliemeesters B.V. bears the risk during transport.

Article B6. Disputes

B6.1. A Consumer may submit a dispute to the competent Dutch court. For cross-border purchases within the EU, the Consumer may also contact the European Consumer Centre in their country of residence.

PART C — Additional provisions for Business Customers

This section applies exclusively to Customers acting in the course of a profession or business.

Article C1. Customer status

C1.1. A Customer qualifies as a Business Customer if, during registration or ordering, they provide a company name, Chamber of Commerce number, and/or VAT identification number, or otherwise act in the course of a profession or business.

C1.2. The Business Customer warrants the accuracy of the business details it provides. Oliemeesters B.V. is entitled to verify these details and to refuse or withdraw the registration.

C1.3. The right of withdrawal under Article B1 does not apply to Business Customers.

Article C2. VAT, export, and customs

C2.1. The reverse charge for VAT on intra-Community supplies shall be applied only if the Business Customer provides a valid, verifiable VAT identification number that has been verified by Oliemeesters B.V. The Business Customer shall be liable for any damage and additional tax assessments resulting from incorrect or invalid information.

C2.2. For deliveries outside the European Union, import duties, customs charges, and local taxes shall be borne by the Business Customer. The Business Customer is responsible for complying with the import and product laws and regulations of the destination country.

Article C3. Payment and payment on account

C3.1. Unless otherwise agreed in writing, the Business Customer shall pay in advance using the payment methods offered during the ordering process.

C3.2. Upon request, Oliemeesters B.V. may offer a Business Customer the option to pay on account. This option is assessed and granted on a customer-by-customer basis; there is no entitlement to payment on account. If payment on account has been granted, the payment term is 14 days from the invoice date, unless otherwise agreed in writing.

C3.3. Before granting payment on account, Oliemeesters B.V. is entitled to conduct a creditworthiness check, set a credit limit, require security, or refuse or withdraw payment on account without stating reasons.

C3.4. If the Business Customer exceeds its credit limit or has an outstanding payment arrears, Oliemeesters B.V. is entitled to suspend further deliveries until full payment has been made.

C3.5. The Business Customer is not entitled to suspend its payment obligation or set it off against any claim against Oliemeesters B.V.

Article C4. Interest and collection costs for business purchases

C4.1. If the payment period is exceeded, the Business Customer is automatically in default, without a notice of default being required.

C4.2. From the date of default, the Business Customer owes statutory commercial interest on the outstanding amount.

C4.3. If payment is not made, Oliemeesters B.V. generally follows the following steps: the Business Customer first receives an initial payment reminder, followed by a second and final reminder with a final payment deadline. Oliemeesters B.V. reserves the right to deviate from this sequence in view of the circumstances and proceed directly with collection.

C4.4. If payment is still not made after the second reminder, Oliemeesters B.V. will generally engage a debt collection agency. The associated collection costs shall be borne by the Business Customer.

Article C5. Retention of title

C5.1. All Products delivered remain the property of Oliemeesters B.V. until the Business Customer has fully fulfilled all its obligations under all Agreements concluded with Oliemeesters B.V., including interest, costs and claims arising from non-performance.

C5.2. As long as the retention of title applies, the Business Customer is not permitted to pledge the Products or establish any other right over them for the benefit of third parties.

C5.3. The Business Customer shall store the Products delivered under retention of title carefully, clearly identifiable and separately, and shall insure them against the usual risks.

C5.4. If the Business Customer defaults, Oliemeesters B.V. is entitled to take back the Products. The Business Customer hereby irrevocably grants Oliemeesters B.V. access to the locations where the Products are located for this purpose. The costs of taking back the Products shall be borne by the Business Customer.

Article C6. Shipping and transfer of risk

C6.1. Deliveries to Business Customers are made FCA Bunschoten (Incoterms 2020). The risk of loss, theft and damage to the Products passes to the Business Customer at the moment the Products are handed over by Oliemeesters B.V. to the carrier. This also applies if Oliemeesters B.V. arranges the transport or bears all or part of the shipping costs, for example in the case of free shipping above a certain order value.

C6.2. Oliemeesters B.V. can demonstrate, based on the carrier’s records, that the Products have been handed over. From that moment onward, Oliemeesters B.V. is no longer liable for loss of or damage to the Products during transport. This does not affect the fact that Oliemeesters B.V. will always make every effort to assist the Business Customer in the event of a missing or damaged parcel: we immediately open an investigation with our shipping partner, do everything within our power to have the parcel delivered after all, and work with the Business Customer to find suitable solutions.

C6.3. The Business Customer may insure the transport risk itself if desired.

Article C7. Loss or Damage During Transport

C7.1. If the Business Customer reports that a shipment has not arrived or has arrived damaged, Oliemeesters B.V. will follow the procedure below:

1. Oliemeesters B.V. will initiate an investigation with its shipping partner and keep the Business Customer informed of its progress.
2. The Business Customer will cooperate with this, including by providing photographs of the packaging and contents and making inquiries with neighbors, reception, or the pickup point.
3. Oliemeesters B.V. will not resend the order pending the outcome of the investigation and will not issue a credit while the investigation is ongoing.
4. If the Business Customer wishes to receive the Products earlier, it may place a new order. This order will be charged as usual.
5. If the investigation shows that the shipment was lost or damaged through the carrier's fault, and this was reported within the period specified by the carrier, Oliemeesters B.V. will endeavor to recover the loss from the carrier. Any compensation paid to the Business Customer is limited to the amount Oliemeesters B.V. actually receives from the carrier.

C7.2. The Business Customer must report transport damage no later than 7 business days after delivery, in accordance with Article C8.2. The Business Customer must report a shipment that has not arrived no later than 14 business days after the announced delivery date. If reported later, carriers may refuse to investigate and all claims will lapse.

Article C8. Inspection Obligation and Complaint Period

C8.1. The Business Customer must inspect the delivered Products immediately upon receipt for visible defects, whether the delivery is correct (including the correct grade and item number), and whether the label is correct.

C8.2. The Business Customer must report visible defects, incorrect deliveries, and transport damage to Oliemeesters B.V. in writing no later than 7 business days after delivery. If it fails to do so, all claims will lapse.

C8.3. The Business Customer must report non-visible defects within a reasonable period, but no later than 14 business days after discovery and in any event within the shelf life stated on the Product.

C8.4. The Business Customer must not further process or sell a Product about which it has a complaint and must keep the Product and its packaging available for inspection by Oliemeesters B.V.

C8.5. A complaint does not suspend the payment obligation.

C8.6. Oliemeesters B.V. will process a complaint concerning the quality or composition of a Product based on the batch number and the associated traceability information. The characteristics of the delivered Product will be compared with the certificate of analysis (COA) and product data sheet (PDS) for the relevant batch. If those characteristics fall within the specifications stated therein, Oliemeesters B.V. may refer to this when assessing the complaint. This does not affect the possibility that a complaint may be justified on other grounds, for example an incorrect label or an incorrectly delivered Product. The Business Customer must therefore always state the batch number when submitting a complaint; this can be found on the packaging and the packing slip.

Article C9. Returns and Cancellation

C9.1. Business Customers do not have a right of withdrawal. Returns are only possible with Oliemeesters B.V.'s prior written approval and will always take place in close consultation between Oliemeesters B.V. and the Business Customer.

C9.2. Opened, partly used, unsealed, processed, cut, or labelled Products cannot be returned due to hygiene, shelf life, and traceability requirements.

C9.3. If the Business Customer wishes to return a Product on its own initiative when there is no defect, the original shipping costs will not be refunded and the return shipping costs will be borne by the Business Customer. In that case, Oliemeesters B.V. may also charge a handling fee of 15% of the invoice value, with a minimum of € 20.00.

C9.4. Custom-made Products, private-label Products, and Products specially purchased for the Business Customer cannot be cancelled or returned.

C9.5. An order can only be cancelled as long as it has not yet been processed.

Article C10. Warranty for Business Purchases

C10.1. Oliemeesters B.V. warrants that the Products comply with the Agreement, the specifications and grade stated on the product page, in the SDS and in the PDS, and the statutory provisions applicable at the time the Agreement was concluded.

C10.2. If Oliemeesters B.V. deems a complaint reported in a timely manner to be justified, the relevant Product will, in consultation, be repaired, replaced, or (partially) refunded. The compensation will never exceed the price paid by the Business Customer for that Product.

C10.3. No warranty is provided for deviations resulting from improper storage, improper processing, mixing with other substances, or use of a Product outside the grade for which it was released.

Article C11. Processing, Resale and Compliance

C11.1. Oliemeesters B.V. supplies raw materials. The Business Customer that processes the Products into an end product or resells them is solely responsible for complying with all laws and regulations applicable to its end product. This includes, in any event, the product safety assessment, labeling, notification obligations, designation of a responsible person, and any registration with the competent authorities.

C11.2. The Business Customer indemnifies Oliemeesters B.V. against all third-party claims, including those from end users and regulatory authorities, arising from the Business Customer's end product, the application or grade selected by it, or the claims or labeling used by it.

C11.3. The Business Customer shall record the batch numbers of the Products purchased by it and their destination to ensure traceability.

C11.4. In the event of a recall or safety notification, the Business Customer shall cooperate promptly and free of charge in tracing and recovering the relevant batches.

C11.5. Oliemeesters B.V. does not provide advice on the permissibility, dosage, or safety of the Products in the Business Customer's end product. Any information provided by Oliemeesters B.V. is for information purposes only and does not relieve the Business Customer of its own duty to investigate and exercise due care.

Article C12. Private label and Ready2Label

C12.1. For private-label and Ready2Label orders, the Business Customer provides the texts, design, and label information, or approves them in writing before production. After approval, any inaccuracy in the approved information is at the Business Customer's expense and risk.

C12.2. The Business Customer warrants that the brands, texts, images, and claims supplied by it do not infringe third-party rights and comply with applicable law. It indemnifies Oliemeesters B.V. against all third-party claims in this regard.

C12.3. Specially produced private-label batches cannot be canceled or returned. The Business Customer is obliged to purchase and pay for the agreed quantity.

C12.4. Private-label orders are subject to a minimum order quantity (MOQ) as specified in the quotation.

Article C13. Liability for business purchases

C13.1. Oliemeesters B.V.'s total liability to the Business Customer for attributable failure to perform is limited to compensation of no more than the amount stipulated for the relevant Agreement, excluding VAT.

C13.2. Liability for indirect damage, including but not limited to consequential damage, loss of profit, missed savings, reputational damage, data loss, recall costs, and damage caused by business interruption, is excluded.

C13.3. Outside the cases specified in this article, Oliemeesters B.V. shall have no liability whatsoever to pay compensation, on any grounds. These limitations shall not apply to the extent that the damage results from intent or wilful recklessness on the part of Oliemeesters B.V.

C13.4. Liability shall arise only if the Business Customer promptly and properly gives Oliemeesters B.V. written notice of default, allowing a reasonable period for remedy, and Oliemeesters B.V. remains in breach after that period. The notice of default must contain as detailed a description of the breach as possible.

C13.5. A prerequisite for any right to compensation is that the Business Customer reports the damage to Oliemeesters B.V. in writing no later than 14 days after it occurs.

C13.6. Oliemeesters B.V. is not liable for damage arising from the processing of the Products by the Business Customer, from using a Product outside the grade for which it was released, or from the Business Customer’s end product.

Article C14. Suspension and termination

C14.1. Oliemeesters B.V. is entitled to suspend performance of its obligations or to terminate the Agreement in whole or in part, without being liable for damages, if the Business Customer fails to fulfill its obligations, fails to do so on time or in full, is declared bankrupt, has applied for a moratorium, or if its assets have been seized.

C14.2. In these cases, all claims of Oliemeesters B.V. against the Business Customer shall become immediately and fully due and payable.

Article C15. Partial deliveries and price changes

C15.1. Oliemeesters B.V. is entitled to make partial deliveries and invoice them separately.

C15.2. If there is a significant increase in raw material, energy, or transport costs between the order and delivery, Oliemeesters B.V. is entitled to adjust the price. In that case, the Business Customer is entitled to terminate the Agreement without charge.

Article C16. United Nations Convention on Contracts for the International Sale of Goods

C16.1. The applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

Contact details

If you have any questions, complaints, or comments after reading these General Terms and Conditions, please feel free to contact us.

Oliemeesters B.V.

Amersfoortseweg 30-26, 3751 LK Bunschoten (visits by appointment only)

Email: info@groothandelolie.nl · Telephone: +31 33 200 31 83 (Monday to Friday, 09:00 – 16:00)

Chamber of Commerce: 90231759 · VAT number: NL865250261B01

These General Terms and Conditions were adopted on 6 August 2026 and bear version number 2.1. They replace the version dated 14 June 2020.

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