EXTRA WARNING: If you place an order with us and have accepted the general terms and conditions and the associated terms of use, you also indicate that you are familiar with the dangers of working with essential oils, that you are a business user and that you use the products will only use it for professional purposes. Oliemeesters is never responsible for any damage resulting from incorrect use/application of the essential or carrier oil other than the assigned function of cosmetic use.
This information can be read again here:
https://groothandelolie.nl/pages/veiligheidswaarschuwing
General terms and conditions Oliemeesters Webshop
Introduction
Below you will find our General Terms and Conditions. These always apply when you use or place an order via our Website and contain important information for you as a buyer. Therefore, read the General Terms and Conditions carefully. We also recommend that you save or print these conditions so that you can read them again at a later time. Save the link below or the entire page before ordering to ensure you have the current version via this link:
Terms and Conditions: https://groothandelolie.nl/pages/algemene-voorwaarden-oliemeesters
Terms of use: https://groothandelolie.nl/pages/voorwaarden-en-condities-bij-bestelling
As soon as you place an order on the shop page, we assume that you have read the conditions carefully, that you agree with these general and use conditions and that you also indicate that you have a business user or professional application for our products. This looks like this:
The terms of use can also be found automatically in the general terms and conditions.
Definitions
EPS Trading Company: established in Bunschoten and registered with the Chamber of Commerce under registration number 62668986, trading under the name Oliemeesters
Website: the website of oliemeesters, which can be consulted via https://groothandelolie.nl/ and all associated subdomains.
Customer: the customer who, whether or not acting in the exercise of a profession or business, enters into an Agreement with Oliemeesters and/or has registered on the Website.
Agreement: any arrangement or agreement between Oliemeesters and the Customer, of which the General Terms and Conditions form an integral part.
General Terms and Conditions: these General Terms and Conditions.
Article 1. Applicability of General Terms and Conditions
1.1. The General Terms and Conditions and conditions of use apply to all offers, agreements and deliveries from Oliemeesters, unless expressly agreed otherwise in writing.
1.2. If the Customer includes provisions or conditions in his order, confirmation or notification of acceptance that deviate from or do not appear in the General Terms and Conditions, these are only binding for Oliemeesters if and insofar as they have been expressly accepted in writing by Oliemeesters.
1.3. In the event that specific product or service conditions apply in addition to these General Terms and Conditions, those conditions also apply, but in the event of conflicting conditions, the Customer can always rely on the applicable provision that is most favorable to him.
Article 2. Prices and information
2.1. All prices stated on the Website and in other materials originating from Oliemeesters include VAT and, unless otherwise stated on the Website, other levies imposed by the government.
2.2. The shipping costs in the Netherlands are €5.95 excl. VAT. These costs can also be found on the Website. In addition, these costs will be displayed in the ordering process. Outside the Netherlands we ship at the average rate of approximately €15 ex VAT. You can automatically calculate the current price on each product page for the shipping method.
2.3. The content of the Website has been compiled with the greatest care. However, Oliemeesters cannot guarantee that all information on the Website is correct and complete at all times. All prices and other information on the Website and in other materials from Oliemeesters are therefore subject to obvious programming and typing errors.
2.4. Oliemeesters cannot be held responsible for (colour) deviations due to screen quality.
Article 3. Establishment of Agreement
3.1. The Agreement is concluded at the time of acceptance by the Customer of Oliemeesters' offer and compliance with the conditions set by Oliemeesters.
3.2. If the Customer has accepted the offer electronically, Oliemeesters will immediately confirm receipt of the acceptance of the offer electronically.
3.3. If it appears that incorrect information has been provided by the Customer when accepting or otherwise entering into the Agreement, Oliemeesters has the right to only fulfill its obligation after the correct information has been received.
3.4. Oliemeesters can inform itself within legal frameworks whether the Customer can meet his payment obligations, but also of all facts and factors that are important for a
enter into the Agreement responsibly. If, based on this investigation, Oliemeesters has good reasons not to enter into the Agreement, it is entitled to refuse an order or request with reasons or to attach special conditions to the execution, such as advance payment.
Article 4. Registration
4.1. To make optimal use of the Website, the Customer must register via the registration form/account login option on the Website. This is mandatory in order to view the safety documents and product specifications of each product. Also, all safety documents regarding the product function and applications and safety measures before purchasing the product can be found in the google drive link under each product page.
4.2. During the registration procedure, the Customer chooses a username and password with which he can log in to the Website after registration. The Customer is responsible for choosing a sufficiently reliable password.
4.3. Customer must keep his login details, username and password strictly confidential. Oliemeesters is not liable for misuse of the login details and may always assume that a Customer who registers on the Website is actually that Customer. Everything that happens via the Customer's account falls under the responsibility and risk of the Customer.
4.4. If the Customer knows or suspects that his login details have come into the hands of unauthorized persons, he must change his password as soon as possible and/or inform Oliemeesters thereof, so that Oliemeesters can take appropriate measures.
Article 5. Execution of Agreement
5.1. As soon as the order has been received by Oliemeesters, Oliemeesters will send the products as soon as possible, taking into account the provisions of paragraph 3 of this Article.
5.2. Oliemeesters is entitled to engage third parties to perform the obligations arising from the Agreement.
5.3. The Website clearly describes in a timely manner before the Agreement is concluded how delivery will take place and within what period the products will be delivered. If no delivery period has been agreed or stated, products will in any case be delivered within 30 days.
5.4. If Oliemeesters cannot deliver the products within the agreed period, it will inform the Customer thereof. In that case, the Customer can agree to a new delivery date or he will have the option to terminate the Agreement free of charge.
5.5. Oliemeesters advises the Customer to inspect the delivered products within 24 hours and to report any defects found within a reasonable time, preferably in writing. See further the Article regarding warranty and conformity.
5.6. As soon as the products to be delivered have been delivered to the specified delivery address, the risk as regards these products passes to the Customer. If expressly agreed otherwise, the risk will pass to the Customer earlier. If the Customer decides to collect the products at a postal location, the risk is transferred directly to the Customer upon transfer from the postal deliverer to the postal location.
5.7. Oliemeesters is entitled to deliver a similar product of similar quality to the ordered product, if the ordered product is no longer available. The Customer is then entitled to terminate the Agreement free of charge and return the product free of charge.
Article 6. Right of withdrawal
6.1. This article only applies to the Customer who is a natural person who is not acting in the exercise of his profession or business.
6.2. The Customer has the right to terminate the distance Agreement with Oliemeesters free of charge within 14 days of receipt of the product, without giving reasons.
6.3. The period commences on the day after the Customer, or a third party designated in advance by him, who is not the carrier, has received the product, or:
if the Customer has ordered several products in the same order: the day on which the Customer, or a third party designated by him, has received the last product;
if the delivery of a product consists of several shipments or parts: the day on which the Customer, or a third party designated by him, has received the last shipment or the last part;
in the case of Agreements for regular delivery of products during a certain period: the day on which the Customer, or a third party designated by him, has received the first product.
6.4. Only the direct costs for the return shipment will be borne by the Customer. The customer must therefore bear the return costs himself. If these costs are higher than the regular postal rate, Oliemeesters will provide an estimate of these costs. Any costs paid by the Customer for shipping and payment of the product to the Customer will be refunded to the Customer upon return of the entire order.
6.5. Within the withdrawal period referred to in paragraph 1, the Customer will handle the product and packaging with care. Customer will only open the packaging and inspect the label to ensure that the contents and the ordered items are correct. Once the cap seal has been opened, the product cannot be returned for reasons of health protection or hygiene. The product is offered sealed and if the seal is broken, the right of return expires.
6.6. Customer is only liable for depreciation of the product that is the result of handling the product that goes beyond what is permitted in the previous paragraph.
6.7. The Customer can terminate the Agreement in accordance with the term stated in paragraph 1 of this Article by sending the model withdrawal form (digitally) to Oliemeesters, or otherwise unambiguously informing Oliemeesters that he renounces the purchase. In the event of a digital report, Oliemeesters confirms receipt of that report. After cancellation, the Customer still has 14 days to return the product. It is also possible to immediately return the product within the cooling-off period stated in paragraph 1 of this Article, provided that the model withdrawal form or other unambiguous statement for withdrawal is enclosed.
Products can be returned to:
Oil masters
Amersfoortseweg 30-26
3751 LK Bunschoten attn. Returns
6.8. Amounts already paid (in advance) by the Customer will be refunded to the Customer as soon as possible, but no later than 14 days after termination of the Agreement, in the same manner as the Customer paid for the order. If the Customer has opted for a more expensive method of delivery than the cheapest standard delivery, Oliemeesters does not have to reimburse the additional costs for the more expensive method. Unless Oliemeesters offers to collect the product itself, Oliemeesters may wait with reimbursement until Oliemeesters has received the product or until the Customer demonstrates that he has returned the product, whichever is the earlier.
6.9. Information about whether or not the right of withdrawal applies and any desired procedure is clearly stated on the Website in a timely manner before concluding the Agreement.
Article 7. Payment
7.1. Customer must make payments to Oliemeesters according to the payment methods indicated in the ordering procedure and possibly on the Website. Oliemeesters is free to choose whether to offer payment methods and these may also change from time to time. In case of payment after delivery, the Customer has a payment term of 7 days starting on the day after delivery.
7.2. If the Customer does not meet his payment obligation(s) on time, he is, after Oliemeesters has informed him of the late payment and Oliemeesters has granted the Customer a period of 14 days to still meet his payment obligations. of payment within this 14-day period, statutory interest is due on the amount still due and Oliemeesters is entitled to charge the extrajudicial collection costs incurred by it. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% on the next € 2,500 and 5% on the next € 5,000, with a minimum of € 40. Oliemeesters may deviate from the stated amounts and percentages to the benefit of the Customer.
Article 8. Warranty and conformity
8.1. This article only applies if there is a Customer who is not acting in the exercise of his profession or business. If Oliemeesters provides a separate warranty on the products, this applies to all types of Customers, without prejudice to the just stated.
8.2. Oliemeesters guarantees that the products comply with the Agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions and/or government regulations in force on the date of the conclusion of the Agreement. If specifically agreed, Oliemeesters also guarantees that the product is suitable for other than normal use.
8.3. If the delivered product does not comply with the Agreement or shows an irregularity in the label, the Customer must notify Oliemeesters within 24 hours after discovering the defect. This allows quick and timely action to be taken if there is a danger to the product. is health. To limit the risk of further damage to any other customers.
8.4. If Oliemeesters deems the complaint to be justified, the relevant products will be repaired, replaced or reimbursed after consultation with the Customer. The maximum compensation, taking into account the Article regarding liability, is equal to the price paid by the Customer for the product.
Article 9. Guarantee for business purchases
9.1. Oliemeesters guarantees that the products comply with the Agreement, the specifications and function stated in the offer (see product page, SDS and/or PDS in your account), the reasonable requirements of reliability and/or usability and the existing legal provisions and/or government regulations prior to the conclusion of the Agreement. Oliemeesters also guarantees that the product is suitable for normal cosmetic use.
9.2. If the delivered product does not comply with the Agreement upon delivery, the Customer must notify Oliemeesters of this within 3 working days after delivery. If the Customer does not do this, he can no longer claim repair, replacement, etc., if the product was delivered defective.
9.3. If Oliemeesters deems the complaint to be justified, the relevant products will be repaired, replaced or (partially) reimbursed after consultation with the Customer.
Article 10. Complaints procedure
10.1. If the Customer has a complaint about a product (in accordance with Article regarding warranty and conformity) and/or about other aspects of Oliemeesters' services, he can submit a complaint to Oliemeesters by telephone, e-mail or post. See the contact details at the bottom of the General Terms and Conditions.
10.2. Oliemeesters will provide the Customer with a response to his complaint as soon as possible, but in any case within 5 days of receipt of the complaint. If it is not yet possible to provide a substantive or definitive response, Oliemeesters will confirm the complaint within 5 days of receipt of the complaint and give an indication of the period within which it expects to provide a substantive or definitive response to the complaint. from Customer.
10.3. Customer who is not acting in the exercise of his profession or business can also submit a complaint via the European dispute resolution platform, accessible via http://ec.europa.eu/odr/.
Article 11. Liability
11.1. This Article only applies if the Customer is a natural person or legal entity acting in the exercise of his profession or business.
11.2. The total liability of Oliemeesters towards the Customer due to attributable failure to comply with the Agreement is limited to compensation of a maximum of the amount of the price stipulated for that Agreement (including VAT).
11.3. Liability of Oliemeesters towards the Customer for indirect damage, which in any case - but expressly not exclusively - includes consequential damage, lost profits, lost savings, loss of data and damage due to business stagnation, is excluded.
11.4. Apart from the cases mentioned in the previous two paragraphs of this Article, Oliemeesters has no liability whatsoever towards the Customer for compensation, regardless of the grounds on which an action for compensation would be based. However, the limitations mentioned in this Article will lapse if and insofar as damage is the result of intent on the part of Oliemeesters.
11.5. The liability of Oliemeesters towards the Customer due to an attributable shortcoming in the performance of an Agreement only arises if the Customer immediately and properly gives notice of default to Oliemeesters in writing, setting a reasonable period to remedy the shortcoming, and Oliemeesters also continues to fulfill its obligations after that period. continues to fall short. The notice of default must contain as detailed a description as possible of the shortcoming, so that Oliemeesters is able to respond adequately.
11.6. The condition for the existence of any right to compensation is that the Customer reports the damage in writing to Oliemeesters as soon as possible, but no later than within 14 days after it occurred.
11.7. In the event of force majeure, Oliemeesters is not obliged to compensate the Customer for any damage caused as a result.
Article 12. Retention of title for Business Purchases
12.1. As long as the Business Customer has not made full payment for the entire agreed amount, all delivered goods remain the property of Oliemeesters.
Article 13. Personal data
13.1. Oliemeesters processes the Customer's personal data in accordance with the privacy statement published on the Website.
Section 14. Final Provisions
14.1. Dutch law applies to the Agreement.
14.2. Unless otherwise prescribed by mandatory law, all disputes that may arise as a result of the Agreement will be submitted to the competent Dutch court in the district where Oliemeesters is located.
14.3. If a provision in these General Terms and Conditions proves to be invalid, this will not affect the validity of the entire General Terms and Conditions. In that case, the parties will establish a new provision(s) to replace it, which will reflect the intention of the original provision as much as legally possible.
14.4. In these General Terms and Conditions, “in writing” also includes communication by e-mail, provided that the identity of the sender and the integrity of the e-mail are sufficiently established.
Article 15. Safety and Cosmetics
The essential oils, carrier oils and all fats from Oliemeesters are only suitable for cosmetic applications. If used incorrectly, these products can cause serious damage to health. It is therefore important that every customer reads carefully before ordering and using the products on our website. Before the order is placed, the customer is expected to have read the following information pages carefully and to be aware of the general and usage conditions, safety regulations and risks of incorrect applications.
Oliemeesters has tried to make all this safety information available on almost every page:
- At the bottom of every page in the Footer
- At the bottom of each product page
- Each customer account contains the Safety Information Sheets and the Product Information Sheets.
The customer is obliged to read this
- On the next page: https://groothandelolie.nl/pages/veiligheidswaarschuwing
- And the Disclaimer page with additional safety instructions: https://groothandelolie.nl/pages/disclaimer-en-extra-veiligheidinstructies
In the unlikely event that documents cannot be found, the customer is obliged to contact us immediately before the products are put into use. In order to guarantee health and safety. Oliemeesters cannot be held liable in any form if a document is not available and the product is subsequently processed.
Contact details
If you have any questions, complaints or comments after reading these General Terms and Conditions, please do not hesitate to contact us in writing or by e-mail.
Oil masters
Amersfoortseweg 30-26
3751 LK Bunschoten
These conditions were drawn up on June 14, 2020.
