EXTRA WARNING: If you place an order with us and accept the general terms and conditions and the associated usage conditions, you also confirm that you are aware of the risks of working with essential oils, that you are a business user, and that you will use the products only for professional purposes. Oliemeesters is never responsible for any damage resulting from incorrect use/application of the essential or carrier oils other than the assigned cosmetic use.
This information can be read again here:
https://groothandelolie.nl/pages/veiligheidswaarschuwing
General Terms and Conditions Oliemeesters Webshop
Introduction
Below you will find our General Terms and Conditions. These always apply when you use or place an order through our Website and contain important information for you as a buyer. Therefore, please read the General Terms and Conditions carefully. We also recommend saving or printing these terms so you can review them later. Save the link below or the entire page before ordering to ensure you have the current version via this link:
General terms and conditions: https://groothandelolie.nl/pages/algemene-voorwaarden-oliemeesters
Usage conditions: https://groothandelolie.nl/pages/voorwaarden-en-condities-bij-bestelling
As soon as you place an order on the shop page, we assume that you have read the terms carefully, that you agree with these general and usage conditions, and that you also indicate that you are a business user or professional user of our products. It looks like this:
The usage conditions can also be automatically found in the general terms and conditions.
Definitions
EPS Trading Company: located in Bunschoten and registered with the Chamber of Commerce under registration number 62668986, operating under the name Oliemeesters
Website: the Oliemeesters website, accessible via https://groothandelolie.nl/ and all associated subdomains.
Customer: the customer who, whether or not acting in the exercise of a profession or business, enters into an Agreement with Oliemeesters and/or has registered on the Website.
Agreement: any arrangement or contract between Oliemeesters and the Customer, of which the General Terms and Conditions form an integral part.
General Terms and Conditions: these General Terms and Conditions.
Article 1. Applicability of the General Terms and Conditions
1.1. The General Terms and Conditions and usage conditions apply to all offers, Agreements, and deliveries from Oliemeesters, unless explicitly agreed otherwise in writing.
1.2. If the Customer includes in their order, confirmation, or communication acceptance of provisions or conditions that deviate from or are not included in the General Terms and Conditions, these are only binding for Oliemeesters if and to the extent that they have been expressly accepted in writing by Oliemeesters.
1.3. In the event that specific product or service conditions apply in addition to these General Terms and Conditions, those conditions also apply, but the Customer may always invoke the provision that is most favorable to them in case of conflicting terms.
Article 2. Prices and Information
2.1. All prices listed on the Website and in other materials from Oliemeesters include VAT and, unless otherwise stated on the Website, other government-imposed charges.
2.2. Shipping costs within the Netherlands are €5.95 excluding VAT. These costs can also be found on the Website. Additionally, these costs will be displayed during the ordering process. Outside the Netherlands, we ship at an average rate of approximately €15 excluding VAT. The current price can be automatically calculated on each product page under the shipping method.
2.3. The content of the Website has been compiled with the utmost care. However, Oliemeesters cannot guarantee that all information on the Website is always accurate and complete. All prices and other information on the Website and in other materials from Oliemeesters are therefore subject to obvious programming and typing errors.
2.4. Oliemeesters cannot be held responsible for (color) deviations due to screen quality.
Article 3. Formation of the Agreement
3.1. The Agreement is concluded at the moment the Customer accepts the offer from Oliemeesters and meets the conditions set by Oliemeesters.
3.2. If the Customer has accepted the offer electronically, Oliemeesters will promptly confirm receipt of the acceptance of the offer electronically.
3.3. If it appears that incorrect information was provided by the Customer when accepting or otherwise entering into the Agreement, Oliemeesters has the right to fulfill its obligation only after the correct information has been received.
3.4. Oliemeesters may, within legal frameworks, verify whether the Customer can meet their payment obligations, as well as all facts and factors relevant to a
Entering into the Agreement responsibly. If Oliemeesters has good reasons based on this investigation not to enter into the Agreement, it is entitled to refuse an order or request with justification or to attach special conditions to the execution, such as advance payment.
Article 4. Registration
4.1. To make optimal use of the Website, the Customer must register via the registration form/account login option on the Website. This is mandatory to view safety documents and product specifications for each product. Additionally, all safety documents regarding product functions, applications, and safety measures before purchase can be found in the Google Drive link under each product page.
4.2. During the registration process, the Customer chooses a username and password with which they can log in to the Website after registration. The Customer is responsible for choosing a sufficiently secure password.
4.3. The Customer must keep their login details, username, and password strictly confidential. Oliemeesters is not liable for misuse of the login details and may always assume that a Customer logging into the Website is indeed that Customer. Everything that happens through the Customer's account is the responsibility and risk of the Customer.
4.4. If the Customer knows or suspects that their login details have fallen into the hands of unauthorized persons, they must change their password as soon as possible and/or notify Oliemeesters so that appropriate measures can be taken.
Article 5. Execution of the Agreement
5.1. As soon as the order is received by Oliemeesters, it will send the products as soon as possible, taking into account the provisions in paragraph 3 of this Article.
5.2. Oliemeesters is entitled to engage third parties in fulfilling the obligations arising from the Agreement.
5.3. The Website clearly describes, in a timely manner before concluding the Agreement, how delivery will take place and within what period the products will be delivered. If no delivery period has been agreed upon or specified, products will in any case be delivered within 30 days.
5.4. If Oliemeesters cannot deliver the products within the agreed period, it will inform the Customer. In that case, the Customer can agree to a new delivery date or has the option to cancel the Agreement free of charge.
5.5. Oliemeesters advises the Customer to inspect the delivered products within 24 hours and to report any defects found within a reasonable time, preferably in writing. See the Article on warranty and conformity for more details.
5.6. Once the products to be delivered have been delivered to the specified delivery address, the risk regarding these products passes to the Customer. If explicitly agreed otherwise, the risk passes to the Customer earlier. If the Customer decides to pick up the products at a postal location, the risk passes directly to the Customer upon transfer from the postal carrier to the postal location.
5.7. Oliemeesters is entitled to deliver a similar product of similar quality as the ordered product if the ordered product is no longer available. The Customer is then entitled to dissolve the contract free of charge and return the product free of charge.
Article 6. Right of withdrawal
6.1. This article only applies to the Customer who is a natural person not acting in the exercise of their profession or business.
6.2. The Customer has the right to dissolve the distance contract with Oliemeesters within 14 days after receiving the product, without giving any reason, free of charge.
6.3. The period starts on the day after the Customer, or a third party previously designated by them who is not the carrier, has received the product, or:
If the Customer has ordered multiple products in the same order: the day on which the Customer, or a third party designated by them, has received the last product;
If the delivery of a product consists of multiple shipments or parts: the day on which the Customer, or a third party designated by them, has received the last shipment or the last part;
For agreements for regular delivery of products over a certain period: the day on which the Customer, or a third party designated by them, has received the first product.
6.4. Only the direct costs of returning the product are the responsibility of the Customer. Therefore, the Customer must bear the return costs themselves. If these costs exceed the regular postal rate, Oliemeesters will provide an estimate of these costs. Any costs paid by the Customer for shipping and payment of the product to the Customer will be refunded upon return of the entire order.
6.5. Within the withdrawal period referred to in paragraph 1, the Customer will handle the product and packaging with care. The Customer will only open the packaging to inspect the label or to check if the contents and the order are correct. Once the seal on the cap is broken, the product cannot be returned for reasons of health protection or hygiene. The product is offered sealed, and if the seal is broken, the right of return expires.
6.6. The Customer is only liable for depreciation of the product resulting from handling the product in a way that goes beyond what is permitted in the previous paragraph.
6.7. The Customer can terminate the Agreement within the period set out in paragraph 1 of this Article by sending the model withdrawal form (digitally) to Oliemeesters, or by otherwise clearly communicating to Oliemeesters that they wish to cancel the purchase. Oliemeesters will confirm receipt of such notification in case of a digital message. After termination, the Customer has 14 days to return the product. It is also possible to return the product immediately within the withdrawal period set out in paragraph 1 of this Article, provided the model withdrawal form or another clear statement of withdrawal is included.
Products can be returned to:
Oliemeesters
Amersfoortseweg 30-26
3751 LK Bunschoten attn. Returns
6.8. Amounts already paid by the Customer (in advance) will be refunded as soon as possible, but no later than 14 days after termination of the Agreement, to the Customer using the same method as the Customer used to pay for the order. If the Customer has chosen a more expensive delivery method than the cheapest standard delivery, Oliemeesters is not required to refund the additional costs for the more expensive method. Unless Oliemeesters offers to collect the product itself, Oliemeesters may wait to refund until Oliemeesters has received the product or until the Customer proves that they have returned the product, whichever occurs first.
6.9. The Website clearly provides, in a timely manner before concluding the Agreement, information about whether the right of withdrawal applies and any desired procedure.
Article 7. Payment
7.1. The Customer must make payments to Oliemeesters according to the payment methods indicated in the ordering process and possibly on the Website. Oliemeesters is free to choose which payment methods to offer, and these may change from time to time. In case of payment after delivery, the Customer has a payment term of 7 days starting the day after delivery.
7.2. If the Customer does not fulfill their payment obligation(s) on time, after being notified by Oliemeesters of the late payment and given a period of 14 days to still meet their payment obligations, if payment is not made within this 14-day period, the Customer owes statutory interest on the outstanding amount and Oliemeesters is entitled to charge the extrajudicial collection costs incurred. These collection costs amount to a maximum of: 15% on outstanding amounts up to €2,500; 10% on the next €2,500; and 5% on the following €5,000, with a minimum of €40. Oliemeesters may deviate from these amounts and percentages in favor of the Customer.
Article 8. Warranty and Conformity
8.1. This article only applies if the Customer is not acting in the course of their profession or business. If Oliemeesters provides a separate warranty on the products, this applies to all types of Customers, without prejudice to the foregoing.
8.2. Oliemeesters guarantees that the products comply with the Agreement, the specifications stated in the offer, the reasonable requirements of durability and/or usability, and the legal provisions and/or government regulations in effect on the date the Agreement was concluded. If specifically agreed, Oliemeesters also guarantees that the product is suitable for uses other than normal use.
8.3. If the delivered product does not comply with the Agreement or shows an irregularity on the label, the Customer must notify Oliemeesters within 24 hours after discovering the defect. This allows quick and timely action if there is a health risk, thereby reducing the risk of further damage to other customers.
8.4. If Oliemeesters considers the complaint justified, the relevant products will be repaired, replaced, or reimbursed after consultation with the Customer. The maximum reimbursement is, subject to the Article regarding liability, equal to the price paid by the Customer for the product.
Article 9. Warranty for Business Purchases
9.1. Oliemeesters guarantees that the products comply with the Agreement, the specifications and function stated in the offer (see product page, SDS and/or PDS in your account), the reasonable requirements of durability and/or usability, and the legal provisions and/or government regulations in effect on the date the Agreement was concluded. Oliemeesters also guarantees that the product is suitable for normal cosmetic use.
9.2. If the delivered product does not comply with the Agreement upon delivery, the Customer must notify Oliemeesters within 3 working days after delivery at the latest. If the Customer does not do this, they can no longer claim repair, replacement, etc., if the product was delivered defective.
9.3. If Oliemeesters considers the complaint justified, the relevant products will be repaired, replaced, or (partially) reimbursed after consultation with the Customer.
Article 10. Complaints Procedure
10.1. If the Customer has a complaint about a product (in accordance with the Article regarding warranty and conformity) and/or about other aspects of Oliemeesters' services, they can submit a complaint to Oliemeesters by phone, email, or mail. See the contact details at the bottom of the General Terms and Conditions.
10.2. Oliemeesters will respond to the Customer's complaint as soon as possible, but in any case within 5 days of receiving the complaint. If it is not yet possible to provide a substantive or final response, Oliemeesters will confirm receipt of the complaint within 5 days and provide an indication of the timeframe within which it expects to give a substantive or final response to the Customer's complaint.
10.3. Customers who do not act in the exercise of their profession or business can also file a complaint via the European dispute resolution platform, accessible at http://ec.europa.eu/odr/.
Article 11. Liability
11.1. This Article applies only if the Customer is a natural person or legal entity acting in the exercise of their profession or business.
11.2. Oliemeesters' total liability towards the Customer for attributable failure to perform the Agreement is limited to compensation of a maximum amount equal to the price agreed for that Agreement (including VAT).
11.3. Oliemeesters' liability towards the Customer for indirect damage, including but not limited to consequential damage, lost profits, missed savings, data loss, and damage due to business interruption, is excluded.
11.4. Except in the cases mentioned in the previous two paragraphs of this Article, Oliemeesters bears no liability towards the Customer for compensation, regardless of the grounds on which a claim for damages might be based. However, the limitations mentioned in this Article do not apply if and to the extent that the damage results from intent by Oliemeesters.
11.5. Oliemeesters' liability towards the Customer for attributable failure to perform an Agreement arises only if the Customer immediately and properly notifies Oliemeesters in writing of the default, setting a reasonable period to remedy the failure, and Oliemeesters still fails to fulfill its obligations after that period. The notice of default must contain as detailed a description of the failure as possible, so that Oliemeesters can respond adequately.
11.6. A condition for any right to compensation is that the Customer reports the damage to Oliemeesters in writing as soon as possible, but no later than 14 days after it occurs.
11.7. In case of force majeure, Oliemeesters is not obliged to compensate any damage suffered by the Customer as a result.
Article 12. Retention of Title for Business Purchases
12.1. As long as the Business Customer has not made full payment of the entire agreed amount, all delivered goods remain the property of Oliemeesters.
Article 13. Personal Data
13.1. Oliemeesters processes the Customer's personal data in accordance with the privacy statement published on the Website.
Article 14. Final Provisions
14.1. Dutch law applies to the Agreement.
14.2. Unless mandatory law dictates otherwise, all disputes arising from the Agreement will be submitted to the competent Dutch court in the district where Oliemeesters is located.
14.3. If any provision in these General Terms and Conditions is found to be void, this does not affect the validity of the entire General Terms and Conditions. In that case, the parties will establish one or more new provisions to replace it, which will reflect the intent of the original provision as much as legally possible.
14.4. In these General Terms and Conditions, "in writing" also includes communication by email, provided the sender's identity and the integrity of the email are sufficiently established.
Article 15. Safety and Cosmetics
The essential oils, carrier oils, and all fats from Oliemeesters are only suitable for cosmetic use. Incorrect applications or use can cause serious health damage. It is therefore important that every customer reads thoroughly before ordering and using the products on our website. Before placing an order, the customer is expected to have carefully reviewed the following information pages and be aware of the general terms and conditions, safety instructions, and risks of incorrect use.
Oliemeesters has tried to make all this safety information available on almost every page:
- At the bottom of every page in the Footer
- At the bottom of every product page
- Safety data sheets and product information sheets are available in every customer account.
The customer is required to review these
- On the following page: https://groothandelolie.nl/pages/veiligheidswaarschuwing
- And the Disclaimer page with additional safety instructions: https://groothandelolie.nl/pages/disclaimer-en-extra-veiligheidinstructies
If any documents cannot be found, the customer is required to contact us immediately before using the products. This is to ensure health and safety. Oliemeesters cannot be held liable in any way if a document is unavailable and the product is still used afterwards.
Contact details
If you have any questions, complaints, or comments after reading these General Terms and Conditions, please feel free to contact us in writing or by email.
Oliemeesters
Amersfoortseweg 30-26
3751 LK Bunschoten
These terms and conditions were drawn up on June 14, 2020.
